Out of Hours Issues

Our office hours are Monday to Friday 9am-5pm and Saturday 9am-4pm.

If you have an emergency or maintenance issue out of these hours, please use the following information initially in order to deal with any problem as best as possible.

Please always report your issue to reportarepair@courtyardhomes.co.uk so we can follow up with you the next day.

What to do if you can smell Gas?

Get fresh air immediately; make sure you open all doors and windows to ventilate the area.
Contact the relevant National Gas Emergency service number – 0800 111 999
Turn off the gas emergency control valve (also called gas emergency shut off valve) at the meter, unless the meter is located in a basement or cellar or at the LPG bulk tank or storage vessels.
Extinguish all naked flames and don’t smoke.
Don’t operate electrical switches (including turning light switches on or off) because this can ignite escaping gas.
Don’t turn the gas supply on again until it’s been checked by a Gas Safe registered engineer.

What to do if you have a leak?

Stop the water at its source.
Turn off the water using the stop tap.
Turn off the electricity and move any electrical items from the affected area.

If you have no heating or hot water?

We are unable to respond to this outside office hours due to workmen availability and therefore ask that you send an email to reportarepair@courtyardhomes.co.uk and this will be dealt with as soon as possible the next day.

If you have an electrical issue?

Switch the electrics off at the fuse box and report the issue via email.

*If you have exhausted all options and have read the information below, you can contact our 24 hour line on 07717290469*

Lettings Packages

Hand, keys and new home or people moving in together for real estate investment. Rent, mortgage and

Tenant Finder

Preparing property details ready to market
Advertise the property on all major websites including Rightmove, Zoopla & Facebook (ensuring maximum exposure)
Carry out viewings, this includes weekends
Tenant referencing
Carry out ‘Right to Rent’ checks
Arrange necessary certificates; EPC, Gas, Electrical (see contract for charges)
Prepare tenancy agreements
Provide relevant ‘How to Rent’ checklist at the start of the tenancy and on any renewals
Key & paperwork handover (available 7 days a week)

80% of the first months rent (exclusive of vat)

96% of the first months rent (inclusive of vat)

Female friends carrying their belongings into a new apartment.

Rent Collection

Preparing property details ready to market
Advertise the property on all major websites including Rightmove, Zoopla & Facebook (ensuring maximum exposure)
Carry out viewings, this includes weekends
Tenant referencing
Carry out ‘Right to Rent’ checks
Arrange necessary certificates; EPC, Gas, Electrical (see contract for charges)
Prepare tenancy agreements
Provide relevant ‘How to Rent’ checklist at the start of the tenancy and on any renewals
Key & paperwork handover (available 7 days a week)

Once the tenancy has begun:

Collect monthly payments
Yearly statement prepared on request
Arranging gas safety certificates during the tenancy (additional charges apply)
Negotiating tenancy renewals (additional charges apply)

80% of the first months rent
7% of monthly rent (exclusive of vat)

96% of the first months rent
8.4% of monthly rent (inclusive of vat)

Welcome. Happy african american man inviting visitor to enter his home, standing in doorway of modern apartment

Fully Managed

Preparing property details ready to market
Advertise the property on all major websites including Rightmove, Zoopla & Facebook (ensuring maximum exposure)
Carry out viewings, this includes weekends
Tenant referencing
Carry out ‘Right to Rent’ checks
Arrange necessary certificates; EPC, Gas, Electrical (see contract for charges)
Prepare tenancy agreements
Provide relevant ‘How to Rent’ checklist at the start of the tenancy and on any renewals
Key & paperwork handover (available 7 days a week)

Once the tenancy has begun:

Collect monthly payments
Yearly statement prepared on request
Arranging gas safety certificates during the tenancy (additional charges apply)
Negotiating tenancy renewals (additional charges apply)
Test smoke alarms
Register the tenants deposit with an approved government scheme
Take meter readings and inform the utility companies
Inform the council that the tenant is now in residence
Provide you with a monthly statement
Arrange repair/maintenance. This includes arranging initial quotes and instruction/checking work is done to a good standard for the best price.
24 Hour emergency contact number is available to all our tenants in case of an emergency
Carryout property inspections including testing smoke alarms
Issue section 13 rent increases if requested
Service of section 21 when the landlord requires possession of the property (hand delivered)

At the end of the tenancy:

Check the property and raise any issues with the tenants
Provide quotes for any work that needs to be carried out
Negotiate any deductions from the deposit with the tenants
Arranging the release of the tenant’s deposit
Should there be a deposit dispute, we will prepare all required documents and submit this with a statutory declaration from a solicitor (An inventory will be required in order to do this)
Take meter readings and inform the utility companies
Inform the council that the tenant has left

70% of the first months rent
12% of monthly rent (exclusive of vat)

84% of the first months rent
14.4% of monthly rent (inclusive of vat)

business-documents-auditor-businesswoman-checking-2023-11-27-04-51-54-utc Medium

Fully Managed Plus

Includes all of the features of the ‘Fully Managed’ package plus ‘Rent Guarantee Insurance’ in which the benefits include;

Nil excess
Up to £100,000 legal expense cover
Rent protection and recovery

Taking out a rent protection policy ensures that you will always get the income you expect and should you need legal representation to recover it, your policy can help.

70% of the first months rent
14% of monthly rent (exclusive of vat)

84% of the first months rent
16.8% of monthly rent (inclusive of vat)

Optional Extra’s

Property inspections & visits – £42.00 per visit (Inspections included with Fully Managed)
Prepare & serve rent increase notice (Section 13) – £30.00 (Included with Fully Managed)
Prepare & serve Section 21 notice – £60.00 (Included with Fully Managed)
Arrange key cutting if required – £10.00
Contract renewals – £120.00
Inventory fees – Unfurnished Property – £120.00 (including VAT), Furnished Property – £240 (including VAT)